For balance inquiry, call 1-800-511-2752 or go to macys.com/gcbal. This card is redeemable only for merchandise and in-store services at U.S. Macy’s, Macy’s Backstage, and macys.com (U.S. shipments only); it may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account. Macy’s reserves the right to decline cards from unauthorized sellers, including auction sites. This card may be placed on hold or rejected if fraud is suspected. Protect this card: you are responsible if it is lost or stolen. Lost or stolen cards will only be replaced with proof of purchase and only for the value shown on our records. This card is issued by Macy’s Retail Holdings, LLC and is required for all inquiries. Never share a gift card number or 4 digit security code with someone you don’t know.

Macy’s is America’s Department Store, an iconic brand and retail industry leader. Macy's customers come to its stores, e-commerce site and mobile app for fashion, value and high-quality products. Macy’s is proud of its heritage and the unique role it plays in American culture and tradition. 

Your E-Gift Card is redeemable online at macys.com and in Macy's stores nationwide.

How to Redeem

In-Store: Present this printed page, including barcode, to a Macy's Associate at checkout.

Online: E-Gift Cards may be redeemed online at macys.com by clicking "Apply Gift Card" when entering payment method at checkout. Enter the first 15-digits into the "Card Number" field and the last 4-digits into the "CID Number" field.

If you have any questions, please contact us or call 1-800-511-2752. Your Macy's E-Gift Card number is required for all inquiries.

To Check your balance: You may check any remaining value via the online Balance Inquiry function, or in-store by scanning the barcode at a price checker terminal or calling 1-800-511-2752. Please note that we are unable to scan barcodes from cell phones and mobile devices at this time.

Macy’s DOES NOT allow for mobile redemption at this time. You must print your E-Gift Card and present it to the cashier at the time of purchase.